At GearApt™, we stand behind our products with a 30-Day Risk-Free Trial.
If you’re not completely satisfied with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return, your item must:
Be returned within 30 days of delivery
Be in good condition
Include original packaging
Include proof of purchase
To start a return, please contact us at hi@gearapt.com.
If your return is approved, we’ll provide instructions on how to send your item back. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue quickly.
Certain items cannot be returned, including:
Gift cards
Personalized or custom-made products
Perishable goods
Hazardous materials or flammable products
Certain personal care items
If you’re unsure whether your item qualifies for a return, feel free to contact us before placing your order.
If you would like a different item, color, or variation, we recommend requesting a return for the original item and placing a new order once your return has been approved.
Once your return has been received and inspected, we’ll notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within approximately 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at hi@gearapt.com.
