Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
So you've made an order? Welcome to the GearApt™ family!
Once your order is placed, our team carefully prepares and dispatches it within 24–48 hours.
Depending on stock availability and the products ordered, items may occasionally ship separately to ensure the fastest possible delivery.
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information so you can follow your delivery in real time.
Most orders arrive within 5–10 business days.
Please note: Delivery timeframes are estimates and may occasionally vary due to carrier delays, customs processing, weather conditions, or peak shipping periods.
We offer FREE tracked shipping across Australia, the United States, the UAE, the United Kingdom, New Zealand, Singapore, South Korea, Vietnam, and most parts of Ireland.
If your country is not currently available at checkout, please contact us directly. In many cases, we can still arrange delivery on a case-by-case basis.
Once your order is picked and packed, the magical journey from GearApt™ to your front door begins.
Most orders arrive within 5–10 business days from the date of dispatch.
Delivery times may vary slightly depending on your location, local courier networks, customs processing, and seasonal demand.
You’ll receive tracking details as soon as your order ships so you can monitor its progress at any time.
Yay, time to celebrate – your order is on its way! Once your order has shipped, you’ll receive a confirmation email containing your tracking details.
You can use the tracking link provided in the email to follow your shipment in real time.
If you haven’t received your shipping confirmation within 48 hours of placing your order, please check your spam or promotions folder before contacting us.
Think your order might be lost in transit? Although Australia Post, UPS or Fedex quote us 5-10 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order has not arrived within 20 business days, please contact our support team and we’ll investigate the shipment for you.
We recommend checking your tracking information first, as it will often provide the latest delivery updates directly from the courier.
*Please note: For any queries or issues related to your Australia Post / UPS / FedEx order, we recommend you first reach out to them directly. While we understand delays are frustrating, we are required to work within their processes. Once you have contacted them directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
If your order has been shipped, don’t panic! You can still redirect it via the appropriate channel.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Yes — GearApt ships to customers across multiple regions worldwide.
Our primary delivery zones currently include Australia, the United States, the UAE, the United Kingdom, New Zealand, Singapore, South Korea, Vietnam, and most parts of Ireland.
If your country is unavailable at checkout, feel free to contact us directly and we’ll do our best to arrange delivery where possible.
Orders are shipped from one of our global distribution centres based on product availability and delivery location.
In most cases, customers will not experience additional customs or import fees. However, international charges such as VAT, duties, or customs fees may occasionally apply depending on your country’s regulations.
Any import charges are determined by your local customs authority and are outside of GearApt’s control.
GearApt™ is built for modern travelers who value simplicity, reliability, and smart design.
We create travel gear that helps you save space, stay organized, and travel with less stress — without compromising on style or functionality. Every product is carefully selected and designed to work seamlessly into real-world travel, from weekend trips to international adventures.
Our focus is simple: premium travel essentials that make travel easier, lighter, and more efficient.
Yes — our products are designed to work seamlessly together as a complete travel setup.
For example, the GearApt™ Backpack pairs perfectly with our compression gear, while accessories like the Travel Cable Kit and Universal Adaptor fit neatly into dedicated compartments for a cleaner, more organized carry experience.
The goal is simple: less clutter, smarter packing, and easier travel.
The GearApt™ Vacuum Compression Backpack is designed to offer up to 55L of packing efficiency when fully expanded and compressed.
In everyday mode, it keeps a slimmer profile for daily use, but when opened and vacuum-compressed, it creates enough space for multi-day travel, clothing, tech, toiletries, and a 17-inch laptop.
Its structured suitcase-style opening also makes packing far more efficient than a traditional soft backpack, helping you fit more gear with less bulk.
We believe better-built products are better for the environment.
That’s why many GearApt™ products are made using durable, reusable materials designed to last, helping reduce unnecessary waste from disposable or low-quality travel gear.
We also aim to keep packaging minimal and recyclable wherever possible.
At this stage, GearApt™ products are sold exclusively through our online store.
However, we may be able to assist with larger personal, corporate, or bulk orders depending on stock availability. Please contact our support team here for more information.
Please note: Bulk pricing and availability may vary by product.
Absolutely. You can send any GearApt™ order directly to the recipient by entering their address at checkout while using your own billing details.
We also do not include pricing information inside the package, making GearApt™ products ideal for birthdays, holidays, travel gifts, and special occasions.
Please note: Because some orders ship through external fulfillment partners, we’re currently unable to include custom gift messages inside packages.
Currently, GearApt™ products are available exclusively online through our official store.
This allows us to maintain better pricing, tighter quality control, and direct customer support while continuing to expand the GearApt™ range.
Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30days.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.
**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
We’ve got you covered here too. All eligible returns (for both refunds and exchanges) will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team here and they will be able to help you along the way.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.
We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.
Very secure. Your privacy and payment security are extremely important to us.
All payments are processed through Shopify’s secure checkout system, using encrypted payment technology designed to protect your details from start to finish.
We never store your card details, and your order is handled through a trusted, secure payment process.
We accept all major payment methods, including Visa, Mastercard, American Express, and debit cards that are enabled for online transactions.
For a faster checkout experience, we also support Apple Pay and Google Pay where available.
In some regions, eligible customers may see payment installment options through Shop Pay at checkout. Availability depends on your location, order value, and eligibility requirements set by the payment provider.
If installment payments are available for your order, the option will automatically appear during checkout.
Nice — we love a good discount too.
Simply head to checkout and enter your discount code in the discount code box before completing payment. Once entered, click Apply, and your order total should update before you pay.
Please note: Only one discount code can be used per order. Some discounts may only apply to selected products, bundles, or promotions.
No stress — it happens.
If you’ve just placed an order and forgot to add your discount code, please contact our support team as soon as possible. If the order is still eligible, we’ll do our best to help.
Please note: Only one discount code can be used per order, and some offers may only apply to selected products, bundles, or email promotions.
Prices are usually shown in your local currency based on your location.
However, final charges may vary slightly depending on your bank, card provider, currency conversion rate, or payment method.
Something not quite right with your order? Don’t worry — our support team is here to help.
Please contact us with:
This helps us resolve things as quickly and smoothly as possible.
We understand — these things happen.
Please email us as soon as possible with the subject line CHANGE or CANCEL, and we’ll do our best to assist before your order is processed.
Because we aim to dispatch orders quickly, changes cannot always be guaranteed once an order has been placed. If your order has already shipped, it will need to go through our returns process instead.
The best way to reach us is via our contact form or by emailing hi@gearapt.com.
Keeping communication in one place helps our team track your request properly and respond as efficiently as possible.
We aim to reply to all enquiries as quickly as we can — no one gets left on “read”.
We’re always looking for ways to improve, and your feedback genuinely helps shape future GearApt™ products and experiences.
We also love seeing GearApt™ gear out in the real world.
Have something to share? Send it through here.
GearApt™ operates globally, with fulfillment partners across Australia, the USA, the UK, and Asia.
Orders are dispatched from the warehouse or fulfillment centre best suited to your location to help ensure faster and more reliable delivery.
Please note: We currently operate as an online-only business and do not offer in-person collection.
